There are often lots of questions regarding orthotics. Please see some commonly asked questions below.

How do I know if I need orthotics?

Not everyone needs orthotics.  And not everyone with flat feet need orthotics.  We need to look at how your body is functioning as your foot steps on the ground.  You can check the wear of your shoes.  Is there even wear in right to left feet?  Is there heavier wear in the heel compared to the other parts of the foot?  Are you getting pain in your feet, ankles, knees, hips or spine?  Some injuries can occur as a result of altered movement of the feet as they strike the ground leading to further changes up the kinetic chain.

Do I need a referral for orthotics?

This is dependent on your benefit plan.  Please check the particulars of your plan prior to booking your orthotic assessment.  Every plan is different.  Some plans require a medical doctor referral, some require assessment only by a podiatrist, chiropodist or pedorthist.  Other plans have no specifics.

How long does it take to receive my orothotics?

We usually give about 2 weeks for the orthotics to be made and then dispensed to the patient.

How often do I need a new pair of orthotics?

This is dependent on the activities that you are doing with your orthotics in your shoes.  In most orthotics, the actual orthotic part is very durable and will last a long time.  The top cover and the modifications may wear faster.  If this is the case, simply bring in your orthotic to have a new top cover made.  Check the condition of your orthotics yearly and if they are breaking apart, or your foot has changed, then it will be time for a new pair.

 Please check your extended health coverage for the specifics about your plan. Make sure to find out if:  

  1. Do you need a prescription for orthotics from your family doctor?
  2. Total amount covered? Don’t assume your insurance covers the whole amount.
  3. Who can perform the biomechanical assessment?
  4. Any other info you need?

When booking this appointment online, choose the orthotic biomechanical assessment. This gives us 30min for the assessment and molding. If you want to tag this on to your regular appointment time, please call the clinic and ask for extra time.

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